AFRICAN NURSES
AND MIDWIVES CONFEDERATION
info@afnmc.org
A.N.M.C
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CRM Policy

Our approach to managing relationships with members, partners, and stakeholders

Our Commitment to Customer Relationship Management-CRM

The African Nurses and Midwives Confederation (ANMC) is committed to building and maintaining strong, transparent, and respectful relationships with all members, affiliates, donors, and stakeholders. This CRM Policy outlines how we collect, manage, and utilize relationship-related information to deliver value, improve communication, and strengthen collaboration across Africa.

Information We Collect in Our CRM

To effectively manage relationships, ANMC may collect and store the following information:

  • Member details (name, professional background, contact information)
  • Organizational affiliations and partnerships
  • Communication preferences and engagement history
  • Donor records, sponsorship details, and participation in events
  • Feedback, inquiries, and records of interactions with ANMC

How We Use CRM Data

  • To manage and strengthen member and partner relationships
  • To streamline communication and ensure timely updates
  • To track participation in events, programs, and initiatives
  • To improve services and develop tailored engagement strategies
  • To support fundraising, advocacy, and capacity-building activities

Data Security and Confidentiality

ANMC employs robust technical and organizational safeguards to ensure CRM data is secure, accurate, and accessible only to authorized personnel. We are committed to confidentiality and will never share member or partner information without consent, unless required by law.

Your Rights and Choices

As a valued member, partner, or stakeholder, you have the right to:

  • Access and review your information stored in our CRM
  • Request corrections or updates to your information
  • Set preferences for communication and engagement
  • Request removal from CRM records if you discontinue your association with ANMC

Contact Us

For questions regarding this CRM Policy or to request updates to your information, please contact us:

Location ANMC Headquarters, Accra, Ghana - GA-237-0550
Phone: +233(0) 302500068 / +233(0) 302503563
E-mail: info@afnmc.org